The agreement between the company and Attorney General Barbara Underwood regulates the AG`s consumer fraud action, which claims that Charter, the state`s largest internet service provider, denied customers the “instant” internet service it promoted. Customers who have been exposed to outdated modems preventing them from getting the higher bandwidth they purchased, as well as those who have purchased faster internet speeds than the company`s infrastructure has not been able to provide receive a one-time credit of about 90 $US. Some consumers who are covered by both get up to $180 in credit. Affected customers automatically see within 60 days either a $90 or $180 credit on their Spectrum bill, the DA office said. Customers who received outdated modems from Time Warner will receive a $90 credit, while those who got outdated modems and paid for higher internet speed will receive a $180 credit $US. Our frequency bill kept going up until we couldn`t afford it anymore. We live on social security and the fees were unsustainable. When we called, they said we could have the channels that anyone could have with an antenna for less money. We were fed up and switched to Direct TB.

I have spectrum, and my bill is almost 300.00 a month, it`s ridiculous. Thank you for adding that for the pandemic, I registered for free for 2 months for families with children who had to become virtual following the shutdown in St. Louis. I am still fighting for the 2nd month of November to be credited with my bill. I was told I was getting internet and the spectrum app, as well as Wi-Fi. and can choose the channels I want, I received it and then suddenly you hear the channel added to my package, this is not what I ordered and when I called them thay says that it is free channels to corona-pamdemie and then thay took the thay channels also the ones I ordered. It`s not fair. It is one of the worst cable companies. My bill has never been the same.

When I called, they were very rude. When I got it at home for my wiring. Three days after turning on the cable, they turned it off on the bar. The former owner of the house had the cable cut. Instead of cutting the cable for the first one, and then turning on the cable for me, they did it backwards. A few days after spending five hours talking about this problem. Someone on the street was moving around and had cut his cable. They went up and separated my house again. This time, it took 24 hours to reconnect it.

Then, a month later, say the same thing. After all the price changes and walkouts, they just gave me an $11.00 loan. When I complained, they said quite well that they could do it at any time and that they could only credit me once for my inconveniences. .. .