The service must react as soon as it has been deployed at the end of the customer. The service provider must be on time, especially when it comes to requests for response. The contractor must also indicate when the maintenance is planned, and the impact of it – will the entire system be disconnected? Won`t some services be available? In this model of agreement on professional services, there should also be a section dealing with all exclusions in the service agreement. This applies to all situations in which the guarantees provided in the service agreement and the sanctions that are granted if these guarantees are not met do not apply. The agreement should indicate how often the service is run (operating time) and the possibility of failures and how often they can be expected. There should be a fixed limit for failures. The contractor may, at his choice, subcontract subcontract work as part of a work declaration, but the contractor`s use of subcontractors does not affect his responsibilities under the current work statement. In addition, the contractor is fully responsible for the work done by its subcontractors in the context of the current work declaration, as applicable to the work done by its own employees. The contractor has written agreements with its subcontractors that contain at least clauses that are in accordance with or comparable to the parts of this agreement relating to the ownership rights and confidentiality of the client`s materials. In each service contract, there is usually an escape clause.

This highlights situations in which treaty-guaranteed services are inaccessible and where neither party can do anything to deal with things. This generally applies to situations where natural events affect the provision of routine services, such as Z.B. floods. Written service agreements are generally more necessary when contractual terms become more complex or need to be clarified. A service contract may be used for marketing services, advertising services, testing services, consulting, management or other professional services if one person has agreed to provide a service to another. With the exception of standard commercial products for which the license of these products is included in the current declaration of work, the customer holds unlimited ownership rights over all delivery products developed under this agreement. All of the above services are considered interim work, with the exception of the provisions below, and belong to the client, the client having the exclusive right to obtain, retain and renew patents, copyrights, registrations or other appropriate protection for his own account or for his own benefit. The client recognizes that the contractor can use or develop methods, concepts, code sequences, format, sequentelle structure, organization, menu order hierarchy, models, masks, user interface, techniques, program organization, database structuring techniques and similar contractors (-proprietary items) that are the property of the contractor. It was agreed that these property will remain the sole and exclusive property of the contractor. The contractor grants the customer an indeterminate, non-exclusive licence for the use of the contractor`s proprietary property subject to the following: If you run a business, time is money.

The time you spend creating, discussing and signing a service contract will be much less than you would spend with a contractor to clear up a misunderstanding. 18. In the provision of services under this agreement, it is expressly agreed that the claimant will act as an independent contractor and not as a worker.