Requirement to collect important elements to monitor certain work and service agreements contain indicators and service delivery issues comment with the contractor? Examples of service level agreements can be found here: SLA Example 1 and SLA Example 2 This service level agreement exists between the ICT service and the euI`s full-time scientific staff. The aim is to raise adequate expectations for supply and support. The acquisition of other computing platforms, typically laptops, tablets, etc., is possible at the expense of the user. To improve service, standards have also been established for laptops, tablets and e-book readers.